Jilibee Terms and Conditions

1. Eligibility and Registration

jilibee is available to individuals who are at least 21 years old and are located in a jurisdiction where online gaming is not prohibited. By creating an account, you confirm that you meet these eligibility requirements.

During registration you must provide accurate and complete information, including your full legal name, date of birth, mobile number, and any other details requested. jilibee requires identity verification (KYC) before financial transactions can be processed. You must submit a valid Philippine government-issued identification document. The name on your ID must match the name on your jilibee account and the name on your payment account.

• You must be at least 21 years of age to register and play.
• Each person may only hold one account on jilibee at any time.
• False registration information — including misrepresentation of age or identity — will result in account suspension and potential forfeiture of any balance.
• jilibee reserves the right to request additional documentation to confirm identity at any point.

2. Account Security and Responsibility

Your jilibee account is personal and non-transferable. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. This includes bets placed, deposits made, and withdrawals requested.

jilibee uses OTP (one-time password) verification for login and sensitive account actions, and SSL encryption to protect data transmitted through the platform. These measures add a layer of protection, but account security ultimately depends on you not sharing your credentials with anyone.

• Do not share your password, OTP, or account access with any third party.
• If you suspect your account has been accessed without your authorisation, contact jilibee support immediately and change your password.
• jilibee staff will never ask for your password through any channel — email, phone, or chat.
• Allowing another person to access your account, even a family member, may result in account suspension.

3. Deposits and Withdrawals

All financial transactions on jilibee are denominated in Philippine Peso (PHP ₱). Deposits are accepted via Philippine bank transfers (InstaPay and PESONet) and local e-wallets where supported. Credit cards and cryptocurrency are not accepted as deposit or payment methods on jilibee.

Withdrawals are processed back to the same payment method used for the corresponding deposit, as a standard fraud prevention measure. Withdrawals require a fully KYC-verified account. Minimum withdrawal amounts and any applicable processing conditions are displayed within the platform at the time of withdrawal request.

• Deposits must come from payment accounts registered in your own name — matching the name on your jilibee KYC.
• jilibee does not accept deposits from third parties on your behalf.
• Withdrawal requests are subject to internal review. jilibee may request additional verification for large withdrawal amounts.
• Processing times vary by payment method and are subject to the receiving bank or e-wallet provider's own schedule.
• Any bonus wagering requirements must be satisfied before funds can be withdrawn, where applicable.

4. Gameplay and Fair Use

jilibee offers a range of online games including slots, live casino table games, sports betting, fish games, and eBingo. Each game operates according to its own rules and mechanics, which are displayed within the game interface. Game outcomes are determined by the mechanics of the game — physical dealer actions in live casino, or certified random number generation (RNG) in digital games.

Sports bet lines and odds are displayed in PHP and are subject to change up until the event begins. Settled bets will not be reopened except in cases of verifiable platform error.

• It is your responsibility to understand the rules of any game before placing a wager.
• Attempting to exploit technical errors, glitches, or system vulnerabilities for gain is prohibited and may result in account suspension and reversal of affected transactions.
• Use of bots, scripts, or automated tools to interact with jilibee games or systems is strictly prohibited.
• Collusion, match-fixing, or any form of fraudulent play will result in permanent account termination.

5. Promotions and Bonuses

jilibee may offer promotions, bonuses, and other incentives to eligible players from time to time. Each promotion is governed by its own specific terms, which will be stated clearly at the time the offer is presented. General bonus conditions apply in addition to any promotion-specific rules.

• Bonuses are intended for personal entertainment use only — not for systematic extraction of value through bonus exploitation.
• jilibee reserves the right to cancel any bonus and withhold associated funds if abuse is detected.
• Where wagering requirements apply to a bonus, these must be completed before any portion of the bonus balance becomes withdrawable.
• Promotions are subject to change, cancellation, or modification without prior notice, except where a commitment has already been made to a specific player.
• Players found creating multiple accounts to claim promotions more than once will have all accounts suspended.

6. Responsible Gaming

jilibee takes responsible gaming seriously. Online gaming is a form of entertainment — not a way to earn a reliable income, and no outcome on any game is ever guaranteed. You should only ever wager money that you can afford to lose as part of your entertainment budget.

If you feel that gaming is negatively affecting your finances, mental health, or relationships, we encourage you to review the guidance available on the Responsible Gaming page and take a break from the platform.

• The minimum age to register and play on jilibee is 21 years old.
• Players are encouraged to set personal deposit limits and session time limits.
• Self-exclusion options are available — contact support if you wish to restrict your account.
• jilibee does not target individuals with problem gaming histories and will cooperate with self-exclusion requests.

7. Account Suspension and Termination

jilibee reserves the right to suspend, restrict, or permanently close any account at its discretion, particularly where there is evidence of a breach of these Terms and Conditions, fraudulent activity, identity misrepresentation, or conduct that poses a risk to other users or the integrity of the platform.

• Accounts suspended for verified rule violations may have their balances withheld pending investigation.
• You may choose to close your jilibee account at any time by contacting support. Any eligible balance will be withdrawn through your verified payment method before closure.
• jilibee reserves the right to void bets and reverse transactions found to have been made in bad faith or as part of fraudulent activity.

8. Changes to These Terms

jilibee may update these Terms and Conditions at any time. When significant changes are made, we will notify registered players through the platform or via the contact details associated with your account. Continued use of jilibee after an update is posted constitutes acceptance of the revised terms.

We recommend checking this page periodically so you are always aware of the current terms governing your use of the platform. The date shown at the top of this page reflects the most recent review.

9. Contact and Support

If you have questions about these Terms and Conditions or about any aspect of your jilibee account, you can reach the support team at [email protected]. When contacting support about an account issue, have your registered name, account details, and a description of the issue ready to help the team assist you quickly.